Privacy Policy — puji 9 Casino

puji 9 collects personal data from players in Bangladesh through several channels: directly during registration and account management, automatically through platform usage, and occasionally from trusted third-party service providers. The categories of personal data we collect are described below.

1.1 Data You Provide Directly

When you register a puji 9 account, complete identity verification, make a deposit or withdrawal, or contact our support team, you may provide us with some or all of the following:

• Identity data: Full legal name, date of birth, National Identity Card (NID) number, passport number, or other government-issued identification details.
• Contact data: Bangladeshi mobile phone number, email address, and residential address (district, division, and postal code).
• Financial data: bKash mobile number, Nagad account number, Rocket number, Upay account, bank account details (for Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank transfers), or card details (Visa, Mastercard) as required for deposits and withdrawals. Full card numbers are not stored by puji 9 directly.
• Verification documents: Scanned or photographed copies of identity documents and proof-of-address documents submitted during the Know Your Customer (KYC) verification process.
• Communications data: The content of messages you send to puji 9 via live chat, email, or any other support channel.

1.2 Data Collected Automatically

When you access and use the puji 9 platform, certain data is collected automatically by our systems:

• Technical data: IP address, device type, operating system, browser type and version, screen resolution, and time zone settings.
• Usage data: Pages visited, games played, betting history, session duration, click patterns, and deposit and withdrawal activity.
• Location data: Approximate geographic location derived from your IP address, used to verify eligibility to use the platform. We do not collect precise GPS-level location data.
• Cookie data: Data collected via cookies and similar tracking technologies, as described in Section 4 of this policy.

1.3 Data Received from Third Parties

In certain circumstances, puji 9 may receive personal data about you from third-party sources, including payment processors (for transaction confirmation and fraud screening), identity verification service providers (for KYC compliance), and fraud prevention agencies. We use this data only to the extent necessary to verify your identity, process transactions, and maintain the security and integrity of the platform.

puji 9 processes your personal data for specific, clearly defined purposes. We will not use your data for any purpose that is incompatible with the reasons for which it was originally collected without first notifying you and, where required, seeking your consent.

Where puji 9 relies on your consent as the legal basis for processing — such as for sending promotional emails or SMS messages about bonuses and seasonal offers — you may withdraw that consent at any time by contacting our support team or updating your communication preferences from within your account dashboard. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to the withdrawal.

puji 9 does not sell your personal data to any third party. We may, however, share your data with a limited set of trusted service providers and, where legally required, with regulatory and law enforcement authorities. All third parties with whom we share personal data are contractually required to process that data only for the specified purpose and to maintain appropriate security standards.

3.1 Service Providers

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and card processing partners receive the financial and identity data necessary to process your transactions. These providers operate under their own privacy policies and regulatory obligations.
• Identity verification providers: Third-party KYC service providers process identity documents on our behalf to confirm that players meet the age and identity requirements for platform access.
• Game software providers: Providers such as Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, Spribe, and Ezugi may receive technical and session data to deliver live game streams and RNG game content. No financial or full identity data is shared with game providers.
• IT infrastructure and hosting providers: Secure cloud and server hosting partners store platform data on puji 9's behalf under strict data processing agreements.
• Analytics providers: Anonymised or aggregated usage data may be shared with analytics platforms to help us understand how the platform is used and where improvements can be made.

3.2 Legal and Regulatory Disclosure

puji 9 may disclose personal data to competent authorities in Bangladesh or other jurisdictions where we are legally obliged to do so. This includes disclosure in response to a lawful court order, in connection with an investigation into money laundering or financial crime, or where disclosure is required to protect the safety of a person. We will, where permitted by law, notify you of any such disclosure request prior to complying with it.

puji 9 uses cookies — small text files stored on your device — and similar tracking technologies such as web beacons and local storage objects to make the platform work correctly and to improve your experience. The table below summarises the types of cookies we use and their purpose.

puji 9 does not deploy third-party advertising or behavioural retargeting cookies. You may manage cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent you from logging in and using the platform's core features.

puji 9 retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The following retention principles guide our data governance:

• Active accounts: Personal data associated with an active puji 9 account is retained for as long as the account remains open and for a period of up to five years following account closure, in order to comply with anti-money laundering regulations and to resolve any disputes that may arise after closure.
• Financial transaction records: Records of deposits, withdrawals, and betting transactions are retained for a minimum of five years from the date of the transaction in compliance with applicable financial regulations.
• KYC verification documents: Identity and address verification documents are retained for a minimum of five years following account closure. After this period, documents are securely deleted unless a specific legal reason requires their continued retention.
• Support communications: Records of customer support interactions are retained for up to two years following the resolution of the relevant query or complaint, and may be retained longer where the interaction relates to an ongoing dispute or investigation.
• Marketing preferences: Where you have consented to receive marketing communications, your consent record is retained for as long as you remain opted in plus one year following any opt-out, to demonstrate compliance with consent requirements.

At the end of the applicable retention period, personal data is either permanently deleted from our systems or anonymised so that it can no longer be linked to any individual player. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.

As a registered player on puji 9, you hold a number of rights in respect of the personal data we hold about you. These rights are described below. To exercise any of them, please contact our support team with your registered email address and a clear description of your request. We will respond within 30 days of receiving a valid request.

puji 9 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures include:

• 256-bit SSL/TLS encryption applied to all data in transit between your device and our servers, ensuring that your login credentials, financial data, and personal information cannot be intercepted during transmission.
• Encryption at rest for sensitive data stored on puji 9 servers, including identity documents and financial records.
• Access controls: Internal access to player personal data is restricted on a strict need-to-know basis. All staff members with access to personal data are subject to confidentiality obligations and receive regular training on data protection responsibilities.
• Intrusion detection and monitoring: puji 9 maintains continuous automated monitoring of its systems for suspicious activity, including attempted unauthorised access, unusual transaction patterns, and signs of account compromise.
• Two-factor authentication (2FA): Players are encouraged to enable 2FA on their puji 9 accounts for an additional layer of login security. 2FA options are available from within the account security settings.
• Regular security audits: puji 9's platform and infrastructure are subject to periodic security reviews and penetration testing to identify and remediate vulnerabilities before they can be exploited.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a significant risk to your rights and interests, puji 9 will notify affected players as promptly as circumstances permit and will take all reasonable steps to contain and mitigate the breach.

You play an important role in keeping your account secure. You are responsible for maintaining the confidentiality of your login credentials, using a strong and unique password, and notifying puji 9 immediately if you suspect that your account has been accessed without your authorisation.

puji 9 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the structure of the platform. When material changes are made, we will update the "Last Updated" date at the top of this document and, where the changes are significant, notify registered players by email or via an in-platform notification.

It is your responsibility to review this Privacy Policy periodically. Continued use of the puji 9 platform following the publication of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you should close your account and cease using the platform prior to the effective date of the update.

Previous versions of this Privacy Policy are available on request from our support team. We retain archived versions for a period of five years to provide a complete record of how our data practices have evolved.