Play Smart. Stay in Control at puji 9.

At puji 9, we believe that gambling should be a form of entertainment — a way to enjoy cricket betting, live casino games, and slots in a safe, controlled environment. We recognise, however, that for a small number of players, gambling can develop into something that causes harm. Our responsible gaming programme exists to identify risks early, provide practical tools to manage play, and connect players with professional help when needed.

puji 9 serves a large and growing community of players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, and beyond. We take our duty of care to every one of those players seriously. Our responsible gaming policy is not a legal formality — it is a living commitment that shapes how we build the platform, how we train our support staff, and how we respond when a player tells us they need help.

We actively monitor player behaviour for signs of potential gambling harm and may proactively reach out to players who display patterns associated with problem gambling. If we contact you with a welfare check, please respond honestly — our goal is to support you, not to restrict your enjoyment unfairly.

During the registration process, all new puji 9 players are required to confirm that they are 18 years of age or older. Where our age verification processes identify a discrepancy — for example, if identity documents suggest a player may be under 18 — the account will be suspended immediately pending further review. Any funds deposited by an underage player will be returned in full via the original payment method, whether bKash, Nagad, Rocket, or any other channel used.

If you believe that a person under the age of 18 has accessed puji 9 using your account or device, please contact our support team immediately at [email protected] so we can take the appropriate steps to secure your account and prevent further underage access.

Problem gambling develops gradually and often in ways that are not immediately obvious to the individual experiencing it. Being aware of the warning signs — both in yourself and in people you care about — is the first step toward getting things back under control. The following indicators may suggest that gambling has moved beyond entertainment and is becoming a problem:

It can also be helpful to take an honest look at your gambling habits using the self-assessment questions below. Answer each question as honestly as you can — these are for your benefit only and your responses are not shared with puji 9 unless you choose to discuss them with our support team.

Quick Self-Assessment

• Have you ever taken time off work or school due to gambling?
• Has gambling ever made your home life unhappy or caused arguments with family?
• Has gambling affected your reputation, career, or relationships?
• Have you ever felt remorse after gambling?
• Have you gambled to pay debts or solve financial difficulties?
• After losing, have you felt you must return as soon as possible to win back your losses?
• Have you borrowed money to finance gambling and not repaid it?

If you answered yes to any of the above questions, we encourage you to use one or more of the player protection tools described in the next section, and to seek support through the resources listed in Section 6 of this page.

puji 9 provides a suite of practical tools that give you direct control over your gambling activity. All tools are accessible from your account dashboard after logging in. They are free to use, take effect promptly, and cannot be reversed or lifted early once activated — this is intentional, to ensure they serve as a genuine safeguard rather than a momentary impulse.

Self-exclusion is the most comprehensive player protection tool available at puji 9. When you self-exclude, your account is immediately closed and you will not be able to log in, deposit, or place bets for the duration of the exclusion period. Self-exclusion periods at puji 9 are available for six months, one year, two years, three years, and permanently.

How to Request Self-Exclusion

Self-exclusion can be requested through any of the following channels:

• Account dashboard: Log in to your puji 9 account, go to Account Settings > Responsible Gaming > Self-Exclusion, and follow the on-screen instructions to choose your exclusion period and confirm the request.
• Live chat: Contact the puji 9 support team via live chat and state clearly that you wish to self-exclude. A support agent will process your request in real time and confirm when your account has been closed.
• Email: Send an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered email address and/or mobile number so we can locate your account. All email self-exclusion requests are actioned within 24 hours of receipt.

What Happens During Self-Exclusion

• Your account is suspended immediately and access is blocked for the chosen period.
• Any pending withdrawals at the time of self-exclusion will be processed and paid out via your registered payment method (bKash, Nagad, Rocket, bank transfer, or card).
• Any bonus funds or free spins that have not yet been used will be forfeited at the time of account closure.
• puji 9 will remove your contact details from all marketing lists and will not send promotional communications during the exclusion period.
• You will not be able to open a new puji 9 account using the same personal details or payment methods during the exclusion period.

Re-Activation After Self-Exclusion

At the end of a fixed-term self-exclusion period (six months, one, two, or three years), you may request re-activation of your account by contacting our support team. Re-activation is not automatic — you must make a positive request, and we will apply a further 24-hour reflection period before reinstating access. Permanent self-exclusion cannot be reversed under any circumstances.

puji 9 strongly encourages any player who is concerned about their gambling to seek professional support. Talking to a trained counsellor or support worker can make a significant difference, and reaching out is a sign of strength, not weakness. The following resources are available to players in Bangladesh and internationally:

If you share a device, computer, or mobile phone with children or young people, it is your responsibility to ensure that they cannot access the puji 9 platform. puji 9 strongly recommends that parents and guardians take the following steps to prevent underage access to online gambling services:

• Use device-level parental control software to block access to gambling websites on any device accessible to minors. Reputable parental control tools are available for all major operating systems and mobile platforms, many of them free of charge.
• Never share your puji 9 login credentials with anyone, including family members. Your username and password should be unique to you and stored securely.
• Log out of puji 9 at the end of every session, particularly on shared or family devices. Do not use the "remember me" or auto-login feature on any device that children may access.
• Keep payment methods secure. Do not leave bKash, Nagad, Rocket, or bank card details saved on browsers or apps that a minor could access on a shared device.
• Talk openly with young people about the risks of gambling. Education and open conversation are among the most effective tools in preventing underage gambling.

If you discover that a minor has accessed or used your puji 9 account, please contact our support team immediately. We will take all necessary steps to investigate , secure your account, and prevent any further unauthorised access.

If you have any questions about our responsible gaming tools, want to activate a limit or self-exclusion, or simply want to talk to someone about your gambling habits, our support team is here for you at any time of day or night. We serve players across Bangladesh — from Cox's Bazar to Rangpur, Mymensingh to Barisal — and we understand the cultural and personal context in which our players live and make decisions.

Please do not hesitate to reach out. There is no question too small and no concern too minor. Our responsible gaming specialists are trained to listen without judgement and to help you find the right course of action for your individual situation.